Medical Assistance Plans · Res. 5477
Medical Assistance Plans · Res. 5477
CoVisas Colombia — Simply Assistance S.A.
Medellín, August 14, 2026
We hereby announce that, in response to recent requests from officials of the Visa Unit of Colombia's Cancillería (Ministry of Foreign Affairs), CoVisas Colombia — Simply Assistance S.A. has opened a direct, exclusive communication channel for the official verification of policies, medical assistance plans and coverages issued in compliance with Resolution 5477 of Colombia's Ministry of Foreign Affairs.
This channel was established to guarantee maximum transparency and speed in the process of verifying visa requirements, making the work of consular officials and the Visa Unit easier throughout the national territory and at Colombia's diplomatic missions abroad.
🔒 Exclusive Channels for Cancillería Officials
⚠ The channels marked "exclusive" are intended only for officials of Colombia's Cancillería, Migración Colombia and diplomatic missions. For inquiries from individuals, use the general channels listed at the end of this announcement.
Through the exclusive channel, Cancillería officials can obtain official confirmation of the following aspects of any policy or plan issued by CoVisas Colombia — Simply Assistance:
| Verifiable data | Description |
|---|---|
| Authenticity | Confirmation that the policy was actually issued by Simply Assistance S.A. |
| Validity | Start date and expiry date of the medical assistance plan. |
| Holder | Full name, document number and nationality of the insured. |
| 7 coverages under Res. 5477 | Express confirmation of the 7 mandatory coverages in force. |
| Coverage amount | Financial coverage limit applicable according to the visa category. |
| Continuity | Indication of whether the plan is continuous (up to 3 years) or for a fixed period. |
Response time: Verifications sent to the exclusive email cancilleria@simply-assistance.net are answered within a maximum of 2 business hours (Monday to Friday, 8:00 a.m. – 6:00 p.m., Colombia time). For urgent cases outside business hours, use the 24h direct WhatsApp.
All medical assistance plans issued by CoVisas Colombia — Simply Assistance include the seven coverages required by Resolution 5477 of Colombia's Ministry of Foreign Affairs:
CoVisas Colombia, operated by Simply Assistance S.A., is the leading company in medical assistance plans for visa holders in Colombia. With more than 20 years of experience in the Colombian market, we serve holders of all visa categories — Migrant, Visitor and Resident — throughout the country.
We are the first company in Colombia to offer medical assistance plans with continuous coverage of up to 3 years, with no age limit and with contracts that specify each coverage clearly and transparently.
To learn more about our track record and differentiators, see our anniversary interview:
🔗 CoVisas — Anniversary Interview: 20 years of experience
First in Colombia with continuous 3-year coverage. More than 20 years of experience. No age limit. No purchased reviews.
Visa Unit officials can write directly to the institutional email cancilleria@simply-assistance.net or to WhatsApp +57 324 367 5333, providing the insured's full name and document number. The answer is delivered within a maximum of 2 business hours.
Yes. All our plans include the 7 mandatory coverages of Resolution 5477 (Accidents, Illness, Disability, Hospitalization, Maternity, Repatriation and Death) and are structured to meet the validity required for each visa category.
A maximum of 2 business hours for requests sent to the exclusive email. For urgent cases outside office hours, WhatsApp +57 324 367 5333 is available 24 hours a day.
Yes. Holders can request their coverage certificate directly at pachoviloriainsurances@gmail.com or via WhatsApp, and receive it in PDF format within 24 hours.
You can visit simply-assistance.com or covisascolombia.com for complete information on coverages, prices and the purchase process.
🍼 We guarantee your visa requirements and your peace of mind in Colombia!
Simply Assistance S.A. · Medellín, Colombia · simply-assistance.com